Ride Sherbet London Terms and Conditions
Sherbet London Taxis Ltd (Sherbet Taxis) is limited company incorporated and registered in England with company registration number 08711853.
Sherbet Taxis provides a taxi and passenger transport account management and booking service for Account Customers, and a taxi booking service to Non-Account Customers. These services are provided under these terms and conditions.
Please read these terms and conditions carefully as they contain important information about your rights and obligations and you will be bound by them.
By making a booking with Sherbet Taxis or opening an account, you (the Customer) agree to be legally bound by these terms and conditions. Continued use of the website and/or the Sherbet Customer app will constitute your acceptance of these terms and conditions.
1. Account Management and Booking Service
1.1 In order to make bookings on account with Sherbet Taxis, the Customer needs to open an account. Sherbet Taxis will allocate the Customer a unique account number and password.
1.2 Sherbet Taxis reserves the right in its absolute discretion, and without giving reasons, to reject an account application and to decline to enter into a contract.
1.3 The Customer is responsible for providing accurate information to Sherbet Taxis regarding its status and shall notify Sherbet Taxis of any change in the information in writing.
2. Account Bookings
2.1. Unless agreed otherwise, no bookings will be accepted by Sherbet Taxis unless the Account Number or other agreed account security information is quoted. The Customer is responsible for ensuring that the Account Number or other agreed account security information is kept confidential and secure and that it is not disclosed to any unauthorised person. Sherbet Taxis is entitled to assume that any person who correctly quotes the Customer’s name and Account Number or other agreed account security information has authority to make the booking on behalf of the Customer.
2.2. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. Sherbet Taxis does not accept any liability for any unauthorised access to an account arising from a Customer’s failure to comply with this clause.
3. Account Payment
3.1. Sherbet Taxis shall invoice the Customer each month in respect of Services performed in relation to Account Bookings during the previous month or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the Services invoiced.
3.2 VAT shall be charged on the full cost of the services provided at the applicable rate as published by HMRC.
3.2. Settlement in full is due 25 days from the invoice date.
3.3. Sherbet Taxis reserves the right to charge interest on unpaid accounts at the base rate of Lloyds TSB Bank Plc plus 4% accruing on a daily basis and compounded on a six-monthly basis from the due date until full settlement. For companies that settle by invoice, we reserve the right to charge a late settlement fee of 5% of the amount of the invoice, should your invoice not be paid in accordance with the payment terms of your account.
3.4. The Customer shall pay to Sherbet Taxis any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment.
3.5. Invoice Queries must be notified in writing to Sherbet Taxis within 10 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.
3.6. Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.
4. Non-Account Booking Service
4.1. In the case of a Non-Account Booking, Sherbet Taxis is acting as an agent between the Customer and the Driver. Sherbet Taxis offers the booking to a driver and when he or she accepts it, a contract is formed between the Customer and the driver. That contract is subject to these terms and conditions.
4.2. In consideration for the driver carrying out your journey, you will pay that driver either directly by giving him cash or indirectly via Sherbet Taxis’ credit card payment mechanism.
4.3. Non-Account bookings are not subject to VAT unless the driver carrying out your booking is VAT registered, in which case VAT will be charged in addition to the fare.
4.4 In respect of Card Payments, Sherbet Taxis will issue the Customer with an email confirmation/receipt for the booked journey amount quoted by us prior to the start of the journey. If any additional charges fall due by the Customer in accordance with these Terms, Sherbet Taxis will send to the Customer a final receipt within 5 days of the relevant journey, detailing all such additional charges. Such final receipt shall replace the earlier confirmation. In the event that there are no such additional charges, the original confirmation shall serve as the Customer’s receipt.
5. Booking confirmation and cancellation
5.1. Sherbet Taxis may in its absolute discretion without liability and without giving reasons refuse to accept any booking.
5.2. All accepted bookings are confirmed at the time of the booking by one or more of the following methods – SMS, email, oral confirmation or the screen on the App. The Customer is liable for all applicable charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or, if sooner, cancellation.
5.3. In the event of cancellation by the Customer or passengers, the Customer may be liable for cancellation charges.
6.1. Sherbet Taxis operate fixed prices for journeys based on the distance, pickup and drop off location. There is a minimum price for any booking. The price includes the average cost of pre-booking the taxi including the cost of driving to the pickup point and potential revenue foregone by the driver in making sure they are available at the pre-booked time. The journey cost may therefore be higher than a metered fare for the equivalent street-hail journey, particularly for short journeys.
6.2 Where Account customers are offered a mileage-based fixed price, the price will be based on the quickest journey to the destination rather than the shortest.
6.3 For web and app bookings, prices are provided automatically at the time of booking for App or online bookings.
6.4. Sherbet Taxis reserve the right to review prices from time to time and will notify account customers if there is any deviation from a written quotation to them.
7. Waiting Time Allowance and Charges.
7.1 Passengers have up to 5 minutes after the booked time to enter the booked vehicle without incurring waiting time charges for non-airport pickups.
7.2 If the passenger gets in the vehicle after 5 minutes for a non-airport pickup, waiting time is charged for every minute past the booked pickup time.
8. Airport Pickup Bookings
8.1 For airport pickups the Customer must provide the correct flight number and origin airport. A ‘Meet and Greet’ service is provided where the Driver will park in the short-term car park, wait in the arrivals hall for passengers with a name board carrying the passenger’s name.
8.2 The cost of the short-term car park is charged to passengers at its cost price and a copy of the ticket can be provided to the Customer on request.
8.3 The driver will track the published flight arrival time and allow passengers 30 minutes to come through customs.
8.4 Sherbet Taxis reserves the right to charge waiting time if the passenger has not come through customers after 30 minutes. The charge will apply from 30 minutes after the flight arrival time.
8.5 If the Customer wishes to select a later pick-up time later than 30 minutes after the scheduled arrival time, they can enter this as the pick-up time of the booking, with a note stating that they don’t want drivers to come any earlier even if the flight lands before its scheduled time. If the flight is delayed in this instance, drivers will revert to a pickup time of 30 minutes after the flight arrival time. Waiting time will be payable from the requested pickup time or 30 minutes after the arrival time for a late flight.
9. Availability of Taxis
9.1 Sherbet Taxis offers different taxi type as part of the booking process: either a 5-seat TX4, an Electric TX5 6-seat, Mercedes Vito 6-seat, or a branded taxi carrying specific advertising. These options are subject to availability. Sherbet Taxis uses best endeavours to allocate the requested taxi, but reserves the right to change to an alternative taxi with sufficient capacity for the number of passengers and luggage specified in the booking.
10. Cancellation Charge
10.1 A cancellation charge of 100% of the journey price is chargeable for any booking cancelled when the vehicle is already on route to the pick-up, or cancelled less than 60 minutes before the booked pick-up time.
11. Soilage Charge
11.1. In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied of up to £100.
12. Customer Obligations
12.1. The Customer agrees:
12.1.1 To pay all charges arising out of your use of the Services which are in accordance with these terms and conditions.
12.1.2. Not to use Sherbet Taxis for any unlawful or illegal purpose and to comply with all applicable laws;
12.1.3. To treat with respect and not be abusive or violent towards any Sherbet Taxis employees, staff or other customers;
12.1.4 Not to consume alcohol while in a car and we and/or the driver reserve the right to decline carriage to any person who, in our opinion, is intoxicated;
12.1.5. To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported;
12.1.6. To wear, and to ensure that the passenger(s) wear, a seatbelt at all times whilst travelling in our vehicles;
12.1.7. To indemnify Sherbet Taxis against any claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) that arise out of or in connection with a breach of these terms and conditions, any applicable law or your use or misuse of the Website, the App and/or the Services;
12.1.8. To be liable for the cancellation fee if the Customer cancels a booking outside the time allowed;
12.1.9. To be liable for any soiling or damage to a vehicle caused by passengers travelling on a journey booked by the Customer;
12.1.10 To permit charges to the Customer’s credit or debit card to cover any cancellation, repair or cleaning charges pursuant to clauses 12.1.8 and 12.1.9.
13. Extent of Sherbet Taxis’ Liability
13.1. Any quoted pick up or journey times are best estimates and Sherbet Taxis shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason, nor shall Sherbet Taxis have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
13.2. Sherbet Taxis shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Sherbet Taxis.
13.3. It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Sherbet Taxis is not liable for any claim for loss of or damage to any such items.
13.4. If Sherbet Taxis cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Sherbet Taxis may, with the Customer’s consent, arrange for an alternative transport provider to fulfil the booking on its behalf.
13.5. Sherbet Taxis accepts no liability for any loss of profit, loss of business, business interruption, loss of business opportunity or any indirect or consequential loss or damage.
13.6. Any claim or complaint shall be notified by the Customer to Sherbet Taxis within 10 days of the date of the relevant booking taking place for account bookings and non-account bookings.
13.7. Subject to the provisions of this clause 1 and except in the case of death or personal injury, Sherbet Taxis’ aggregate liability arising from or in connection with the provision of the Services to its Customers under these terms and conditions shall not exceed £150.
14. Use of the Website and the App
14.2. Sherbet Taxis may update the Website from time to time and may change the content of the Website at any time. However, please note that any of the content on the Website may be out of date at any given time, and Sherbet Taxis is under no obligation to update it.
14.3. Sherbet Taxis does not guarantee that the Website, or any content on it, will be free from errors or omissions.
14.4. There is no guarantee that the Website, or any content on it, will always be available or uninterrupted. Sherbet Taxis may suspend, withdraw, discontinue or change all or any part of the Website without notice and will not be liable to you if for any reason the Website is unavailable at any time or for any period.
14.6. The Customer is responsible for configuring its information technology, computer programmes and platform in order to access the Website. The Customer should use its own virus protection software.
14.7. The Customer must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. The Customer must not attempt to gain unauthorised access to the Website, or any server, computer or database connected to the Website.
14.8. Where the Website contains links to other websites and resources provided by third parties, these links are provided for information only. Sherbet Taxis has no control over the contents of those third party websites or resources.
14.9. The Customer is not permitted to reverse engineer or attempt to reverse engineer the App or any other technology provided by Sherbet Taxis in connection with the provision of the Services.
15. Alteration to these Terms & Conditions
15.1 Sherbet Taxis may alter these terms and conditions from time to time and post the new version on its website, following which all Bookings will be governed by the new version. The Customer must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of the booking concerned.
16. Intellectual Property Ownership
16.1. Sherbet Taxis (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, the App and the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, the App or the Services.
16.2. These terms and conditions do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the App or the Services, or any intellectual property rights owned by Sherbet Taxis.
16.3. Sherbet Taxis’ name, logo and the product names associated with the App and the Services are trademarks of Sherbet Taxis or third parties, and no right or license is granted to use them other than to use our Services in accordance with these terms and conditions.
17. Termination of Account
17.1. Business accounts are terminable by either party in writing on 30 days’ notice at any time without any reason being given and may also with immediate effect be terminated by Sherbet Taxis without notice at any time if any amount is due and unpaid by the Customer.
17.2. Sherbet Taxis may suspend your access to the Services at any time without notice to you if we reasonably believe that you have breached these terms and conditions.
17.3. Upon termination of the account for whatever reasons all sums payable to or chargeable by Sherbet Taxis, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.
If any part of these terms and conditions are found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full.
19. Third party rights
19.1 No rights shall arise under or in connection with these terms and conditions to any person who is not a party to them.
20. Applicable Law
20.1 The laws of England and Wales apply to these terms and conditions and any dispute relating to the provision of services by Sherbet Taxis shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
21. Data Protection
21.1 Sherbet Taxis is committed to protecting and respecting your privacy, and this section explains how Sherbet Taxis collects, stores and uses personal data. Under the Data Protection Act 1998, Sherbet Taxis is the data controller.
21.2. Data Protection: Data types that Sherbet Taxis may collect and store are as follows:
21.2.1. Personal and company information that may be provided by the customer, via a telephone call, website or from the mobile platform, for booking and use of Sherbet Taxis services. This includes but is not limited to, the customer and/or passenger name, home/work addresses, telephone numbers, email addresses, and details of journeys you have taken with Sherbet Taxis including times and location data.
21.2.2. All correspondences and transactions may be recorded for future transactions between Sherbet Taxis and the customer.
21.2.3. Phone calls to Sherbet Taxis may be recorded for quality and training purposes. This includes but not limited to enquiries, bookings, complains and or sales/accounts information.
21.2.4. Website and booking platforms collect cookies to distinguish customers on the websites. The customer can block cookies by activating the setting on the browser.
21.2.5. The Sherbet Taxis booking app uses location-tracking technology. When you use one of our location enabled services, we may collect and process information about your actual location. The customer can turn off location services within the device, by doing so certain services may not be available.
21.2.6. The data is stored on secure servers with encrypted backups. All enquiries on data retention, requests for or removal of personal data must be sent to email@example.com.
22 Privacy and Cookies
22.1. Sherbet Taxis will not disclose Customers personal information unless and only to the extent, and in such manner, as indicated in these terms and conditions, or as required by any law or regulatory body.
22.2. Sherbet Taxis uses the Customer’s personal information to provide the company’s services both internally and to the Customer. The Customer’s information may be used to inform the Customer of any changes or updates and generally where we reasonably believe that to contact you will enhance your experience of our service.
22.4. All data is encrypted and stored on secure servers. All replications and backups are encrypted and secure. Unfortunately, the transmission of information via the intranet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or our app; any transmission is at your own risk.
22.5. If you have already registered with Sherbet Taxis and would no longer like to receive updates or the promotional information as described above, just click on the unsubscribe link in the last email you have received.
22.6. For journeys paid for by credit card, you agree that Sherbet Taxis may carry out pre-authorisation checks on the credit card and in the event that such checks fail, Sherbet Taxis has the right not to provide you with the Services.